How to Map a Business Workflow Before Building an AI Agent
How to Map a Business Workflow Before Building an AI Agent Before you build an AI agent, you need a map . Learn the exact business workflow mapping process John Korf uses across healthcare, insurance, construction and transport. Most people who want to build an AI agent start in the wrong place. They open a platform, start dragging blocks around, and wonder why the thing doesn't work the way they imagined. The problem isn't the technology. The problem is that they skipped the most important step: mapping the workflow before they touched a single tool. I've built AI agents for healthcare practices, insurance agencies, and transportation companies. The ones that work — the ones that actually reduce workload, improve response times, and hold up under real-world pressure — all started the same way. Not with software. With a piece of paper and a clear-eyed look at what was actually happening inside the business. If you've already decided you want an AI agent but you're ...